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  1. Home
  2. FAQ

Frequently Asked Questions (FAQ)

How to configure WEG Motor Scan?
The WEG Motor Scan must be configured using the instruction guide available in the mobile application.
How Do I pair the WEG Motor Scan using the NFC?

Using the positioning instructions shown in the figure on the mobile app itself, bring the top of the sensor (region with product markings) near the smartphone NFC region.

What should I do if the mobile app does not find the WEG motor serial number?

The user can register the nameplate data manually through the field “I don't have a serial number”.

I can see the plant, but I cannot insert a sensor.

The user must be a plant administrator to register new sensors and manage them through the mobile app. Request the administrator access to the desired plant or create a new plant to register the asset and sensor.

How does scheduling vibration measurements work?
Vibration measurements occur according to the schedule chosen by the user during the WEG Motor Scan configuration. A maximum of 12 schedules are accepted per day and it is recommended to schedule times within the period of engine operation.
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WEG ELECTRIC CORP. U.S. HEADQUARTERS
  • 6655 Sugarloaf Parkway
  • Duluth, GA 30097
  • Phone: 1-800-ASK-4WEG
About WEG
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